FAQ
Do you offer Cash on Delivery (COD)?
Orders are usually processed within 1–3 business days.
- Standard Shipping: 4–7 business days
- Express Shipping: 2–4 business days
Delivery times may increase during sales or new product drops.
How can I track my order?
Yes, Cash on Delivery is available for selected pin codes across India.
How long does delivery take?
Once your order is shipped, you will receive:
- Tracking ID
- Courier partner details
- Tracking link via Email or WhatsApp
Can I change my delivery address after placing an order?
Yes, but only before the order is processed or shipped.
Please contact support immediately.
Do you offer international shipping?
Currently, TEGOI ships mainly within India. International shipping may be available soon.
What is your return policy?
Returns are accepted within 7 days of delivery.
Products must be:
- Unused
- Unwashed
- In original packaging
- With original tags attached
Is an unboxing video required?
Yes. An unboxing video is mandatory for:
- Damaged items
- Wrong product received
- Missing items
- Exchange requests
Claims without an unboxing video may not be approved.
How long do refunds take?
Approved refunds are processed within 7–10 business days to the original payment method.
Can I exchange a product?
Yes, exchanges are available for:
- Size issues
- Damaged products
- Wrong item received
Subject to stock availability.
Can I cancel my order?
Orders can only be cancelled within 4 hours of placing the order.
Orders already processed or shipped cannot be cancelled.
Are sale items eligible for returns?
Sale or discounted items may not be eligible for returns unless damaged or incorrect.
Which payment methods are accepted?
We accept:
- UPI
- Debit Cards
- Credit Cards
- Net Banking
- Wallets
- Cash on Delivery
Is my payment secure?
Yes. All payments are processed through secure encrypted payment gateways.
Why was my payment declined?
Payments may fail due to:
- Incorrect card details
- Insufficient balance
- Bank server issues
- OTP verification failure
Please try again or use another payment method.
How do I select the correct size?
Each product page includes a size chart to help you choose the correct fit.
If you still need help, contact our support team before ordering.
Will sold-out items be restocked?
Some popular products may restock depending on demand. Limited edition products may not return.
Are TEGOI products premium quality?
Yes. TEGOI products are made with premium fabrics focused on:
- Comfort
- Streetwear aesthetics
- Durability
- Everyday wear
Do product colors look exactly the same in real life?
Actual colors may vary slightly because of lighting and screen settings.
Do I need an account to place an order?
No. Guest checkout is available.
However, creating an account helps with:
- Faster checkout
- Order tracking
- Saved addresses
- Order history
How do I contact TEGOI support?
Support Details
- Email: support@tegoi.in
- WhatsApp: +91 74396 98269
Support Hours
Monday – Saturday
10:00 AM – 6:00 PM (IST)
How can I reset my password?
Go to the Login page and click:
“Forgot Password?”
Follow the instructions sent to your registered email.
Why didn’t I receive my confirmation email?
Please check:
- Spam folder
- Promotions tab
- Incorrect email entry
If still missing, contact support.
Is my personal information safe?
Yes. TEGOI securely protects customer information and never sells personal data.
Does TEGOI store payment details?
No. Payment details are securely processed by trusted payment gateways.
Where can I read your store policies?
You can access:
- Privacy Policy
- Shipping Policy
- Cancellation Policy
- Return & Refund Policy
From the website footer.
Thank you for shopping with TEGOI.
We’re committed to providing premium streetwear and a smooth shopping experience for every customer.